Question 1

Why does my boiler keep switching off?

Accepted Answer

If this happens, it might be a result of low pressure or blockage in the system, which is restricting the flow of water. In some cases, there could be a fault with a closed valve, thermostat or aa pump causing the water not to circulate properly. We recommend contacting us for assistance in diagnosing and repairing the fault by a Gas Safe registered engineer.

Question 2

Why is my boiler leaking water?

Accepted Answer

The most common causes of leaks and boiler dripping water are faulty internal components, this includes but is not limited to issues with corrosion, broken pressure valves, pump seals, or loosen pipe connections. We recommend calling out our Gas Safe registered engineer, who will diagnose and fix the problem for you and stop any potential dangers. You should never try to fix a boiler yourself, always call out for professional help.

Question 3

What is kettling?

Accepted Answer

Kettling sound from your boiler ( similar to a boiling kettle ) is usually caused by limescale or sludge buildup inside the system. It often happens in areas with hard water. The deposits build up in your boiler or pipes can block or restrict the flow of water inside the system, which can result in overheating and weird noise. It is best to treat this as soon as possible because it might result in more severe boiler damage and higher costs if your boiler needs replacing. We recommended calling our team as soon as you notice kettling sounds from your boiler. Our engineer will drain your central heating system and remove limescale and sludge buildup. For more information on this method, please visit our Power Flush section.

Question 4

What are the possible causes of a boiler noise?

Accepted Answer

Worrying noises from the boiler are usually caused by low water pressure, a faulty pump or air buildup in the system. The type of sound in your system can narrow down the source of the problem. Banging noise could be a result of imminent pump failure, and this happens most often in old systems that have not been serviced regularly. We highly recommend contacting us to book our Gas Safe registered engineer for a professional diagnose of the problem as soon as possible.

Question 5

Why is my pilot light going out?

Accepted Answer

The blue flame that always stays lit is called a pilot light. If this pilot light keeps turning off, it will stop your boiler from working. It can be caused by a broken thermocouple, which would stop the supply of gas to your boiler. Sometimes also the problem could be a draught blowing the pilot light out or a deposit built up in the pilot light. Always remember that you should never carry out any work on your central heating system. There is one thing that you could check yourself before calling out an engineer: Check if your other gas appliances are working and that your gas stopcock is on. You can always give us a call, and we will be more than happy to help you.

Question 6

What are the possible reasons for no hot water or heating?

Accepted Answer

The most common causes for this to happen are faulty airlocks, diaphragms, motorised valves, thermostat or low level of water in the system. Your heating system might require a new part fitted to be working correctly again. Give us a call today for professional advice. If necessary, we will book a Gas Safe registered engineer for a professional diagnose of the problem as soon as possible.

Question 7

How can I check if my boiler pressure is too low ?

Accepted Answer

It is straightforward to check the pressure of your central heating system; just take a look at the pressure gauge on your boiler. Low pressure ( below 1 ) will cause your central heating system not to work properly. It can be a result of a few potential reasons. Some of the reasons for this to happen could be a water leak in the system, recently bled radiators or a faulty pressure relief valve. We recommend contacting us for assistance.

Question 8

What to do if I have a frozen condensate pipe?

Accepted Answer

All condensing boilers ( combi, system or regular ) have a condensate pipe transporting excess water away from the boiler. During winter it is common for the water to freeze and cause a blockage. If this happens, your boiler will most probably display a warning or a fault code. Feel free to give us a call; we will be happy to assist.

Question 9

What are the signs of a faulty thermostat?

Accepted Answer

It might be a sign of a faulty thermostat when the heating is turning on and off when it is not supposed to. If your thermostat starts to malfunction or loses its accuracy, it will probably need to be replaced. Give us a call today for professional advice.

Question 10

How to fix cold radiators?

Accepted Answer

If some of your radiators are not getting hot, then they might need balancing. This procedure can also be done without the help of an engineer, but only if you feel confident doing it. If only the bottom of your radiator is getting hot then it might need to be bled, it is not a difficult task, and it does not require an engineer. In some other cases, there could be a build-up of sludge or air in your central heating system. Our professional engineers can remove this build-up by a process called Power Flush, and this is something that you should not try yourself.

Question 11

Are you fully qualified to fit or maintain a central heating system or to fit a new boiler installation?

Accepted Answer

All of our installers are fully trained, and qualified Gas Safe registered professionals.

Question 12

What boiler brands do you fit?

Accepted Answer

We will recommend the best possible boiler for your needs, in terms of brands we mostly recommend Valliant and Worcester Bosch.

Question 13

What area do you cover?

Accepted Answer

Harrison Heating has a team of professional engineers covering all of Hampshire. Most of our work so far has been carried out in the following areas: Southampton, Eastleigh, Fareham, Chandlers Ford, Whiteley, Winchester, Portsmouth, Winchester, Hedge End, West End, Botley, Romsey, Totton, Lyndhurst, New Forest, Hythe, Marchwood, Netley, Gosport, Twyford, Hamble, Holbury, Wickham, Titchfield, Nursling, Ringwood, Salisbury, Cosham, Waterlooville, Fair Oak and Lee-on-the-Solent.

Question 14

Are the quotes free of charge?

Accepted Answer

Yes, we provide free quotes without obligation from your side to accept our quotation.

Question 15

What information do you need for my new boiler installation?

Accepted Answer

To give you the best and optimal solution we will need to know few details. For example, we will ask how many rooms and bathrooms you have currently or if you are planning any future extensions of your house.

Question 16

How quickly can you fit my new boiler?

Accepted Answer

In most cases, we can install your new boiler in the next working day. It depends on the current workload, so please give us a call as soon as possible if you are in a rush.

Question 17

How long does it take to fit a new boiler?

Accepted Answer

It usually takes one day to fit a new boiler by our professional installation team.

Question 18

Do I need a Gas Safe registered engineer for my annual boiler service?

Accepted Answer

It is required by law that all servicing and gas safety checks are made by a Gas Safe registered engineer. It is also a condition of the warranty if your boiler is still under one.

Question 19

What happens at a boiler service?

Accepted Answer

We will do all possible safety checks, inspection and test all critical components to make sure your boiler runs safely, reliably and efficiently.

Question 20

I would like to leave feedback, how can I do this?

Accepted Answer

Please feel free to use our website to leave us a short feedback message. We are always happy to hear from customers about the outcome of our work. You can also read other customers reviews in the feedback section of our website.

Question 21

Is underfloor heating suitable for the whole house?

Accepted Answer

Underfloor heating can be installed in most houses under almost any type of flooring. It gives you the option to have different zones heated and controlled independently. It comes very convenient in terms of managing heat distribution depend on which rooms are being used at the time.

Question 22

Can I have two thermostat controls in one room?

Accepted Answer

Of course, you can! It is even recommended if the room is big enough, the area of heating can be split into sections. This approach works great with open-plan areas like kitchen diners.

Question 23

What are the main differences between underfloor heating and central heating?

Accepted Answer

Underfloor heating gives you the ability to warm up naturally cold ceramic or stone floors efficiently. It distributes the heat throughout the heated areas more equally compared to the radiators. Once installed, the underfloor heating requires less maintenance compared to central heating.

Question 24

What are the benefits of underfloor heating?

Accepted Answer

The underfloor heating gives you more control, increased comfort, better heat distribution, and it costs less to run. Underfloor heating provides a cleaner radiant heat causing less discomfort to asthma and dust allergies sufferers.

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